Frequently Asked Questions
f998 FAQ — all your questions answered in one place
From opening an account to withdrawing money via bKash — find detailed answers to all your questions about f998 right here.
f998 brings a complete online gaming experience for players in Bangladesh. Whether you are a new player or experienced — this FAQ page has answers to all kinds of questions about creating an account, depositing money via bKash or Nagad, claiming bonuses, cricket betting or playing slots, and gaming responsibly. If you can't find an answer to your question here, our 24/7 live chat support is always by your side.
Account and Registration
To open an account at f998, you need an active mobile number and must be at least 21 years old. The registration process is very simple — go to the f998 Login page and fill in your details correctly. Make sure the information you provide is accurate, as it will be needed for verification later. Registration can be completed in just a few minutes from anywhere in Bangladesh.
No, each person is allowed only one account at f998. Creating multiple accounts violates the platform's rules and may result in both accounts being permanently closed. If you forget your login details, contact the support team via live chat for assistance.
The f998 Login page has a password reset option. Recover your password using your registered mobile number. Try clearing your browser cache or logging in from a different browser. If the problem persists, our support team is available 24/7 via live chat and will help you right away.
Yes, f998 is fully mobile-friendly. Simply open the f998.cam website in your smartphone's browser to access all features — playing games, depositing and withdrawing money, and live casino. It works smoothly on both Android and iOS devices.
Some details such as your password can be changed by yourself. However, for important details like your name or mobile number, contact the f998 support team via live chat. Changes of this kind are processed only after identity verification.
Deposits and Withdrawals
Deposits from bKash to an f998 account are usually instant — in most cases the balance updates within a few seconds to two minutes. There may be a slight delay if banking servers are busy. If it takes more than 10 minutes, contact live chat and provide your transaction ID.
The minimum deposit amount at f998 is ৳500 — this applies to all methods including bKash, Nagad, Rocket, and bank transfer. Similarly, the minimum withdrawal amount is also ৳500. There are no extra fees on small transactions.
Withdrawal requests at f998 are generally processed within 10 to 45 minutes. bKash, Nagad, and Rocket are the fastest. Bank transfers may take a little longer. Before withdrawing, make sure your account verification is complete.
Yes, Nagad and Rocket are completely safe payment methods at f998. All transactions are secured with SSL encryption. Never share your payment details with any third party — transact directly through the official f998 website.
Before withdrawing via bank transfer, your account must be fully verified (KYC). Verify using your national ID card or passport details. Once this is done, future withdrawals will be faster. Assistance with the verification process is available via live chat.
Games and Rules
In the cricket section of f998, you can bet on BPL and all other major international and domestic cricket events. You can place bets both before a match starts and during a live match. Choose your bet type, set the amount, and confirm. Always play within your own budget.
RTP (Return to Player) is the average percentage of total bets that a game returns to players over the long term. For example, an RTP of 95% means that on average ৳95 is returned for every ৳100 wagered — however, this is a long-term mathematical average and results can vary in each session. All games at f998 use certified software to ensure fair play.
The slots section of f998 has a large number of games from top providers including PG Soft, Pragmatic Play, and JILI. Popular slots such as Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems, and Super Ace are available, along with the Aviator (Spribe) crash game. New games are added regularly.
The live casino section of f998 features live dealer tables from world-class providers including Evolution Gaming and Ezugi. Some tables have Bengali-speaking dealers. Customer support is fully available in Bengali — contact us via live chat.
Yes, all games at f998 are operated using RNG (Random Number Generator) technology, which makes every result completely random and fair. Software from top game providers is regularly tested by third parties. Fair play is part of f998's core principles.
Bonuses and Promotions
The welcome bonus is available when you open a new account at f998 and make your first deposit. The bonus is a 100% match bonus up to ৳20,000 — meaning if you deposit ৳20,000 you will receive another ৳20,000 as a bonus. It may take a short time for the bonus to be credited to your account.
A wagering requirement is the condition of placing a specified amount in bets before you can withdraw a bonus. The wagering requirement for the welcome bonus at f998 is 15 times (15x). For example: if you receive a bonus of ৳1,000, you must place a total of ৳15,000 in bets before withdrawing. The requirement can be met gradually by placing bets across different games.
The f998 VIP program has 4 levels: Bronze, Silver, Gold, and Platinum. By playing regularly and increasing your betting activity, you can automatically move up to a higher level. Higher levels come with more weekly cashback — from 0.4% at Bronze up to a maximum of 1.5% at Platinum.
Yes, f998 VIP cashback is automatically credited to eligible members' accounts every week. The cashback rate depends on your current VIP level. For detailed eligibility information, contact us via live chat or check the bonus page.
f998 regularly offers special promotions. Special bonuses and promotions may be available during Eid, Pohela Boishakh, Victory Day, or major cricket tournaments. Check the f998 website regularly or ask via live chat to stay up to date with the latest offers.
Security and Responsible Gaming
f998 uses the highest standard SSL encryption to protect all users' information. Your personal and financial information is never shared with third parties. As a secure and reliable platform, f998 makes no compromises on data protection.
f998 is for those aged 21 and above only. Age is verified when creating an account and you may be asked to show identification on request. Keeping minors away from gaming is our strict policy.
f998 gives the highest priority to responsible gaming. You can request to set deposit limits, take a break from playing, or apply for self-exclusion (voluntarily closing your account). Contact the support team via live chat or email about this — they will act promptly.
f998 is aware of and supportive about gaming addiction. If you feel that gaming is having a negative impact on your life, contact us immediately via live chat. The option to temporarily or permanently close your account will be provided. Detailed guidelines are available on the responsible gaming page.
The f998 support team is available around the clock 24/7 according to Bangladesh Standard Time (BST, UTC+6). Ways to get in touch: live chat on the website (fastest) or email [email protected] — support is fully available in Bengali.
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