f998 Terms and Conditions
Complete Policies

1 General Provisions

f998 is an online gaming platform that provides casino games, sports betting, and other entertainment services for users in Bangladesh. These terms and conditions shall be considered a legal agreement between f998 and the user.

This document is written in Bengali and is governed by the applicable laws of Bangladesh. f998 reserves the right to modify these terms at any time. Continued use of the platform after any changes will be considered acceptance of the new terms.

All services of f998 are operated in a safe and reliable manner. User data is protected with SSL encryption and fair play policies are strictly followed.

2 Eligibility and Account Registration

2.1 Age Requirement

To create an account on f998, the user must be 21 years of age or older. Use of this platform by minors is strictly prohibited. f998 may request identity documents at any time to verify age.

2.2 Registration Rules

• Each individual may create only one account. Creating multiple accounts will result in all accounts being terminated.
• Accurate and truthful information must be provided at the time of registration. Providing false information may result in account closure.
• Account password and login details must be kept confidential. The user is solely responsible for the security of their account.
• Allowing others to use or transferring the account to another person is prohibited.
• If any user information changes, f998 must be notified immediately.

2.3 Identity Verification (KYC)

f998 reserves the right to verify a user's identity when necessary. As part of this process, a national identity card, passport, or other government-issued documents may be requested. Withdrawals may be held until verification is complete.

3 Deposit and Withdrawal Policy

3.1 Deposit Methods and Limits

Funds can currently be deposited on f998 using the following methods:

3.2 Withdrawal Policy

• The minimum withdrawal amount is ৳500.
• Withdrawal requests are generally processed within 10 to 45 minutes.
• Withdrawals must be made using the same method that was used to deposit funds.
• Withdrawals may be delayed if account verification is not complete.
• In cases of suspicious transactions, withdrawals may be temporarily suspended pending investigation.

3.3 Currency and Fees

All transactions on f998 are conducted in Bangladeshi Taka (BDT / ৳). f998 does not charge any processing fee for deposits or withdrawals, however your mobile banking provider or bank's own charges may apply.

4 Bonuses and Promotional Offers

4.1 Welcome Bonus

New users on f998 will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. To receive this bonus, the first deposit amount must be at least ৳500.

4.2 Wagering Requirements

To withdraw the welcome bonus, the bonus amount must be wagered 15 times (15x). For example: if you receive a ৳1,000 bonus, you must place a total of ৳15,000 in bets before withdrawing.

• There is a specific time limit for completing the wagering requirements, which will be communicated at the time the bonus is issued.
• Some games may contribute at different rates toward fulfilling the wagering requirements.
• Multiple bonuses may not be active on an account at the same time unless another rule specifies otherwise.
• Bonuses cannot be transferred to another account.

4.3 Other Promotions

f998 regularly runs various promotional offers. Each offer has its own terms and conditions, which are detailed on the relevant promotion page. f998 reserves the right to modify or cancel any promotion.

5 VIP Program and Cashback

f998's VIP program has four tiers. Weekly cashback benefits are provided at each tier:

• Bronze: Up to 0.4% weekly cashback.
• Silver: Up to 0.8% weekly cashback.
• Gold: Up to 1.1% weekly cashback.
• Platinum: Up to 1.5% weekly cashback.

Advancement through VIP tiers is determined based on a user's overall activity and regularity on the platform. VIP benefits are subject to change and f998 may modify this program at any time.

6 Prohibited Activities

The following activities are strictly prohibited on the f998 platform:

• Operating an account on behalf of a minor.
• Creating multiple accounts to take advantage of bonus offers.
• Registering using a fake or another person's identity.
• Using software, bots, or automation to gain an unfair advantage.
• Using the platform for money laundering or illegal purposes.
• Selling or renting an account to another person.
• Exploiting technical vulnerabilities of the platform.
• Attempting to harass or harm other users.

Violating these rules will result in permanent account termination and the balance may be forfeited. Legal action may be taken in cases of serious violations.

7 Responsible Gaming Policy

f998 places the highest priority on responsible gaming. We believe that gaming should be an entertainment activity, not a cause of financial problems.

7.1 Self-Exclusion Feature

A user may request to temporarily or permanently close their account if they wish. For this service, please contact our 24/7 live chat support or reach us at [email protected].

7.2 Setting Betting Limits

Users can set their daily, weekly, or monthly deposit limits. Once set, these limits cannot be easily changed, which helps maintain financial control.

For more details, visit our Responsible Gaming page.

8 Privacy and Data Protection

f998 takes the protection of users' personal information very seriously. To learn more about how we collect, store, and use data, please read the Privacy Policy page.

• Your personal information is not sold to third parties.
• All data is protected with SSL encryption.
• No information is disclosed except in response to valid requests from law enforcement agencies.
• Users may contact us to view or delete their stored information.

9 Account Suspension and Termination

9.1 Rights of f998

f998 may suspend or terminate an account without notice in the following circumstances:

• If clear evidence of a terms violation is found.
• If fraudulent activity is suspected.
• If money laundering is suspected.
• If a user's information is proven to be false.
• If evidence of being a minor is found.

9.2 User Rights

A user may request to close their account at any time. The opportunity to withdraw any valid balance will be provided before the account is closed, however bonus balances will not be returned.

10 Dispute Resolution and Complaints

f998 is committed to resolving all complaints quickly and fairly. If you experience any issue, please follow the process below:

• Step 1: Contact our 24/7 live chat support directly.
• Step 2: Send a detailed description of the issue to [email protected].
• Step 3: Our team will provide an initial response to your complaint within 48 hours.

In all disputes, f998's decision shall be considered final unless a different decision is reached through a legal process. We always strive to find a fair resolution for both parties.

11 Limitation of Liability

f998 strives to provide the best service as a safe and reliable platform. However, f998 will not be held liable in the following circumstances:

• Losses caused by internet connection disruptions.
• If account information is leaked due to the user's own negligence.
• Due to delays or errors by a third-party payment provider.
• If service is interrupted due to force majeure events such as natural disasters, war, or government directives.

f998 always works to ensure the stability and reliability of the platform and strives to resolve any technical issues quickly.

12 Changes and Contact

f998 may update these terms and conditions at any time. Users will be notified through the platform in the event of significant changes. Continued use of the platform after any changes will be considered acceptance of the new terms.

If you have any questions or comments about these terms and conditions, please contact us:

• 24/7 Live Chat Support — directly through the platform.
• Email: [email protected]

For more information, visit our FAQ, Privacy Policy, and Responsible Gaming pages.