f998 Privacy Policy — Your Information Is Safe With Us

f998 is a trusted and secure online gaming platform. We place the highest importance on our users' privacy. This privacy policy ("Policy") applies to all individuals ("users" or "you") who use f998's website and application services.

This policy describes how f998 collects your personal information, the purposes for which that information is used, with whom it may be shared, and the steps we take to protect your information. Continued use of our platform will be considered acceptance of the terms of this privacy policy.

f998 may collect the following types of information in order to operate its services properly:

1.1 Registration and Identity Information

• Full name, date of birth, and nationality.
• Active email address and username.
• Residential address.
• Details from documents provided for identity verification (such as a national ID card or passport).

1.2 Financial Information

• Information about deposit and withdrawal methods — such as transaction details via bKash, Nagad, Rocket, or bank transfer.
• Transaction history, amounts, and dates.
• Account balance information.

1.3 Technical and Usage Information

• IP address, browser type, and operating system information.
• Device identification number and cookie data.
• Platform access times, page history, and game activity.
• Login times and session duration.

1.4 Communication Information

• Your conversations with support via live chat or email.
• Records of complaints and feedback.

f998 uses your information for the following specific purposes:

f998 never sells your personal information to third parties under any circumstances. However, information may be shared on a limited basis in the following cases:

3.1 Service Provider Partners

Technology partners who assist in providing our services, payment processors, and data analytics service providers may have limited access to necessary information. They are required to follow f998's guidelines and privacy standards.

3.2 Legal Obligations

If disclosure of information is legally required as part of a court order, direction from an investigating authority, or legal process, f998 will comply with that direction.

3.3 Fraud Prevention

Necessary information may be exchanged with relevant authorities to prevent money laundering, fraud, or other illegal activities.

f998 follows the highest industry standards to protect your personal information. Our security measures include:

• SSL Encryption: All data transmitted on our website and application is protected through SSL (Secure Socket Layer) encryption, which prevents data theft or unauthorized access.
• Secure Server Environment: Our servers are located in secure data centers and undergo regular security audits.
• Access Control: Only authorized staff can access your information, and a record of every access is kept.
• Password Protection: Your password is stored in encrypted form — no f998 employee can view your password.
• Two-Factor Authentication: Two-factor authentication is available to help secure your account.
• Regular Security Reviews: Our systems are regularly tested and updated to ensure the highest level of security at all times.

However, sending data over the internet is not entirely without risk. Even with f998's best efforts, 100% security cannot be guaranteed. You are therefore asked to keep your login details secure and not share them with anyone.

f998 uses cookies to improve the experience of its website and services. Cookies are small data files stored on your device.

5.1 Essential Cookies

These cookies are essential for the core functionality of the platform — such as maintaining login sessions and ensuring security.

5.2 Functional Cookies

These cookies are used to remember your preferences and settings — such as language selection.

5.3 Analytics Cookies

These cookies are used to understand how users use our platform and to collect analytical data for improving service quality.

You can control cookies by changing your browser settings. However, disabling some cookies may cause certain features of the platform to not work properly.

f998 retains your personal information only for as long as is necessary to fulfill the purposes described in this policy or to meet legal requirements.

• Active account information: retained for as long as the account remains active.
• Transaction records: retained for the period required by legal obligations.
• Even after an account is closed, some information may be kept for a limited period for fraud prevention and legal purposes.
• Once the purpose is fulfilled or there is no legal obligation, information is securely deleted or anonymized.

f998 respects your rights regarding your information. You may exercise the following rights:

To exercise these rights, please contact our support team. We will consider your request appropriately. However, some requests may not be fulfilled due to legal requirements.

f998 is firmly committed to ensuring that this platform is for adults aged 21 and above only. We do not intentionally collect any information from minors.

If we become aware that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed.

f998 reserves the right to change or update this privacy policy at any time. If any significant changes are made, we will try to notify you in the following ways:

• A notice will be displayed on the website.
• A notification may be sent to your registered email address.
• The "Last Updated" date at the top of the policy will change.

Continued use of the platform after changes will be considered acceptance of the updated privacy policy. Please review this page regularly.

f998 may use international technology infrastructure, which means your information may sometimes be processed or stored on servers outside Bangladesh.

In such cases we ensure that:

• Data transfers are conducted in accordance with the terms of this privacy policy.
• The receiving organization follows equivalent or higher data protection standards.
• Data is transferred securely through SSL encryption.

f998 is committed to responsible gaming. By analyzing information about users' playing patterns and behavior, we may identify potentially problematic gambling habits and provide necessary support.

This information is used for the benefit of users and is subject to all the protections in this policy. For more information on responsible gaming, please visit our Responsible Gaming page.